About Us
We value you as a customer, and it is important to us that you are completely satisfied with each purchase. For that reason, we ask that upon receipt of shipment you carefully inspect all merchandise for damage so that we can take immediate action if it becomes necessary. scottrobbhairdressing.co.uk has a 21 day from date of purchase return policy.
Our Contact details:
Scott Robb Hairdressing
The High Street
Falkland
Fife
KY15 7BZ
Phone: 01337 857234
Fax: 01337 857234
Email: info@scottrobbhairdressing.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit and debit card payments. At this time we can only accept orders from within the UK.
We accept Visa, Mastercard, Maestro and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
Scott Robb Hairdressing do not charge for shipping and handling for orders over £50.00, for orders under £50.00 there is a standard charge of £3.50 for the first item then an additional 50p for each further item.
Delivery Schedule
We deliver your order right away. We will normally despatch your order to you in 2 business days. If for any reason there is going to be a problem with your delivery and it will not be despatched with 2 business days we will contact you with further information. For goods to qualify for next day delivery the order must be placed before 3pm Monday to Friday and before 10.30am on Saturday.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added.
Credit Card Security
All payments are processed through our online merchants secure payment area. They are not held in clear text on any web site. If you would like more information on the security used please go to www.secpay.com for more information.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us on reception@scottrobbhairdressing.co.uk, alternatively, you can call on 01337 857234(International +44 NETQUOTEVAR:1337 857234) or write to us at Scott Robb Hairdressing, High Street, Falkland, Fife, KY15 7BZ, UK
Privacy Policy
Scott Robb Hairdressing do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If you find that any portion of your purchase has been damaged in shipment….
Please notify us by email (returns@scottrobbhairdressing.co.uk) or by phone (01337 857234) within 48 hours of receipt. This is very important! We will begin the process to have the merchandise returned within 5 days of notification. Damaged Merchandise presented for return, must be accompanied by a copy of the original shipment receipt. Please take precautions against additional damage to the merchandise you are returning. See condition of returns below.
If you find that you are not satisfied with your purchase….
If the return was not due to an error of ours (i.e. you ordered it and then decide that you don't want it), you may return it and we will gladly credit your credit card, minus any shipping or handling charges. A standard handling fee of £20 shall be levied against goods returned that are found not to be faulty.
If the contents of the package is not what you ordered….
If the return was due to an error of ours (i.e. we accidentally sent the wrong merchandise), please accept our apologies. We will accept full responsibility for re-shipping the right product to you. Just follow the directions for returning the product. See condition of returns below.
Condition of Returns
Please email us (returns@scottrobbhairdressing.co.uk) and let us know you wish to return part or all of your purchase. Explain the cause of the return. Be sure to include your name and address and the sales number from the packing slip included with your order.
For undamaged items, they must be in the original box with all original packing materials, and any other materials that came with the item. The product must be received in MINT RESTOCKABLE CONDITION. We reserve the right to apply up to our replacement cost of the item if it is returned damaged as a result of improper packing. Please Pack Properly!
For damaged items being returned, the packing policy above applies to prevent further damage.
Seal the box using shipping tape, not masking or scotch tape. Make sure you remove any pre-existing labels or bar codes from the top of the box.
When shipping the incorrect merchandise back to us, please use 1st Class Mail or registered Mail. Please feel free to contact (returns@scottrobbhairdressing.co.uk) us if you have any questions concerning the return.
Credit
Upon receipt and inspection of the returned merchandise, your Credit Card will be credited appropriately and you will receive email confirmation of the transaction
Return Address
Scott Robb Hairdressing, High Street, Falkland, Fife, KY15 7BZ
